Refund & Cancellation Policy

1. General

This Refund & Cancellation Policy (“Policy”) governs all payments, transactions, and service engagements undertaken through SikshaConnects. By proceeding with any payment on the platform, the user acknowledges having reviewed, understood, and agreed to be bound by the terms contained herein.

All services offered by SikshaConnects are professional, advisory, and facilitative in nature, delivered through digital and communication-based channels.

2. Scope of Services

SikshaConnects provides academic guidance, counselling support, application assistance, and access to digital learning resources including, but not limited to, test series, study materials, and subscription-based content.

Given the customised and time-sensitive nature of these services, allocation of internal resources, expert bandwidth, and advisory inputs begins immediately upon confirmation of engagement.

3. Fee Structure and Charges

The total payable amount may comprise:

• A fixed professional service fee as applicable to the selected counselling programme.
• Applicable Goods and Services Tax (GST) as per prevailing statutory regulations.
• Payment processing charges levied by third-party payment service providers, including but not limited to Razorpay.

The final payable amount is displayed at the time of checkout.

4. Refund & Cancellation – Counselling Services

Upon successful payment, the user’s request is processed for onboarding, following which counselling services are considered to have been initiated.

Service initiation includes:

• Allocation of a counsellor or expert resource.
• Profile assessment and preliminary evaluation.
• Preparation of college/course recommendations.
• Communication through call, message, or email.

Due to immediate commencement of resource deployment and advisory inputs, such services are treated as consumed upon initiation. Payments made towards counselling services are not eligible for cancellation or refund once the process has begun.

5. Digital Products & Content

All purchases relating to digital products, including test series, recorded lectures, downloadable materials, and subscription-based access, are final.

Access credentials or availability of content shall be construed as successful delivery. Such transactions are non-cancellable, non-transferable, and not eligible for refund.

6. Exceptional Scenarios

Refund requests may be reviewed only in cases involving:

• Duplicate transactions for the same service.
• Successful payment where no service access or initiation has occurred.
• Verified technical or system-level discrepancies.

Requests must be submitted within 48 hours of the transaction and are subject to internal verification.

7. Applicable Deductions

If a refund is approved, deductions may be made towards payment processing charges, taxes, or third-party costs already incurred.

8. Transaction Finality and User Responsibility

Users must review service details, pricing, inclusions, and eligibility criteria before completing payment.

Completion of payment confirms intent to engage services. Changes in personal preferences, timelines, or external outcomes shall not constitute grounds for refund.

9. Payment Disputes & Chargebacks

Users must contact SikshaConnects support before raising disputes with financial institutions.

Chargebacks raised without prior engagement may be contested using transaction logs, communication records, and service activity evidence.

SikshaConnects may suspend or restrict access to services in such cases.

10. Service Records and Verification

Services may be delivered through calls, WhatsApp, SMS, email, online meetings, dashboards, or other communication channels.

Records of interaction, system logs, and communication history shall be treated as valid evidence of service initiation and fulfilment.

11. Taxation and Invoicing

Applicable taxes will be charged as per Indian law. A valid invoice will be issued for completed transactions.

Payment gateway charges are governed by the respective payment provider’s terms.

12. Processing Timelines

Approved refunds, if any, will be processed within 7–10 business days to the original payment method, subject to banking timelines.

13. Modifications

SikshaConnects may amend or update this Policy at its discretion. Continued use of the platform constitutes acceptance of revised terms.